Returns & Exchanges
Touchline Tango is a small business that is dedicated to offer you the best tango related products as possible at all times.
We aim for a longer relationships with our customers and grow our Tango Community to the best extend; therefore we want to make sure that you are happy with your purchases.
Please read our policies with the mind-set that we want to protect your rights as well Touchline Tango in order to have a sustainable business and relationship
After Covid-19, we do NOT carry stock items except small quantities for vending at festivals and also at our showroom,
THEREFORE
ALL ITEMS ARE HANDMADE and specifically made for you.
Therefore
WE unfortunately DO NOT offer REFUNDS and EXCHANGES
Please carefully read our Size Guide for WOMEN and Size Guide for MEN before ordering and make sure to well communicate with us.
INTERNATIONAL SHIPPING
Products are in touchlinetango.com are all MADE to ORDER
Made to Order Processing Time is about 21-28 days
When your is ready to be shipped
We ship over 46 countries with the market leaders FEDEX Express and UPS Saver
We update your with the tracking number
Express Shipping takes 3-5 days
Standart Shipping takes 7-10 days
Free Shipping takes about 20-25 days
Due to BLACK FRIDAY intensity, delivery times might be delayed
* Delivery times depend on customs, we do not have any control over the custom release time. We do not provide money-back guarantees for any method.
* Delivery times are estimated and may vary.
SHIPPING ZONES / FEES / TIMES
AMERICAS / USA & CANADA
Shipping Fee€25
Free Shipping €299 or more
Shipping Times 3-25 days (depending on shipping method)
EUROPE
Shipping Fee€25
Free Shipping €299 or more
Shipping Times 3-25 days (depending on shipping method)
ASIA
Shipping Fee€40
Free Shipping €499 or more
Shipping Times 7-25 days (depending on shipping method)
OCEANIA ( New Zealand & Australia)
Shipping Fee€40
Free Shipping €499 or more
Shipping Times 7-25 days (depending on shipping method)
TAXES and DUTIES
All INTERNATIONAL ORDERS may be subject to taxes and duties
Taxes, duties and/or VAT costs might be applied by customs towards your order before the delivery of your package.
Touchline Tango is not responsible has NO CONTROL over the custom procedure and is not held responsible nor can refund/reimburse for any taxes or duties charged by the customer’s local government. Any fees of this nature are the sole responsibility of the purchaser.
See Refunds Page for more information about Refunds & Exchanges
TAXES and DUTIES
USA
UNITED STATES
Orders under €800 are NOT subjected to Customs in the United States.
CANADA
Canadian Customs click HERE
EUROPE
Every order over 22 euros is being taxed in EUROPE. Orders over 150 Euros are extra obligated to pay 15% VAT.
UNITED KINGDOM
UK Customs click HERE
ASIA
Orders under 200 euros are not taxed in ASIA
AUSTRALIA
Australia Customs click HERE
DUBAI
Orders under 200 euros are not taxed in DUBAI
